Special Commercial Notation

Distributor name

Design X Inc.

Managing Director

Haruhiko Yamamoto

Location

2-5, Kandasuda-cho, Chiyoda-ku, Tokyo 101-0041, Japan

Phone number

+81-3-3254-1054

Email address

info@apparel-x.com

Sales URL

https://www.apparel-x.com

Payment method

Credit card / Bank transfer / Payment On Account / Cash on delivery

Product delivery method

After arrangement by us, delivery by shipping company

Return and Exchange Policy

Eligibility for Returns and Exchanges

• Defective Products or Wrong Item Received: Customers may request a refund within 14 days of the parcel's arrival, as confirmed by courier tracking information. ApparelX does not accept claims made more than 14 days after purchase for domestic shipments or more than 14 days after the parcel’s arrival for international shipments.
• Returns/Exchanges Based on Customer Requests: ApparelX’s items are custom-ordered, and cut items are non-returnable for customer requests. ApparelX recommends purchasing a sample card before placing an order.
• If ApparelX accepts a return/exchange for subjective reasons, the customer is responsible for all return shipping, customs clearance (if applicable), and re-shipping fees.

Returns or exchanges will not be accepted for the following reasons:

• The fabric differs from customer expectations.
• Minor color variations between the product and sample book (due to dye lot variations).
• Fabric orders are delivered in divided lengths (e.g., a 10m order split into 2m and 8m pieces).
• Scratches or stains within acceptable ranges (A-fabric grade).
• The fabric has been sewn, processed, or cut.
• Slight variations in color or pattern for natural material items (e.g., buttons, buckles).

If customers have concerns or would like ApparelX to assess a product issue, please email detailed photos. Each case will be reviewed individually.

Refund Method

• Full or Partial Refunds: Refunds will be processed within 5 business days after the order is shipped, either via ApparelX Points or to the customer’s credit card. For returns due to customer request, a 5% credit card processing fee will be deducted from the refund.
• Returned Goods: Refunds or exchanges will be processed within 5 business days after the returned goods are received.

Handling Defective Products

• Order Fulfillment Error: If a product is defective due to an order fulfillment error by ApparelX, ApparelX will cover all costs for refunds or arranging replacement items.
1. Sample/Fabric Cut Orders:
   • If the customer does not wish to exchange the item, ApparelX will refund the full product and shipping cost.
   • If the customer prefers an exchange, the replacement will be shipped with the next order. If no future orders are planned, ApparelX will ship via economy shipping. The customer may dispose of or keep the defective goods.
2. Bulk Orders/Fabric Rolls:
   • If the customer does not wish to exchange the item, ApparelX will refund the full product and shipping cost.
   • For exchanges, the replacement will be shipped with the next order, or via economy shipping if no future orders are planned.
   • The defective goods may need to be returned for investigation.
3. Delivery Damage: If an item was damaged during delivery, customers should contact ApparelX immediately.

Unarrived Packages

• Delivery Damage: ApparelX is not responsible for missing packages due to incorrect shipping information or courier mistakes.
  • If the parcel is returned to ApparelX because the courier was unable to contact the recipient, the customer is responsible for re-shipping fees and any storage fees.
  • If the parcel is disposed of by the courier due to their inability to contact the recipient, the customer is responsible for both the re-shipping and product fees.

Order Cancellation Charges

• Cancellation Due to Customer Request: If an order is canceled due to a customer request, a 5% cancellation fee will be deducted from the refund.

Product Images and Variations

• Product images may differ slightly from the actual product due to lighting during photography and differences in display settings across devices.

Force Majeure

ApparelX shall not be liable for any failure or delay in fulfilling its obligations under this return/exchange policy due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, labor strikes, epidemics, or governmental actions. In such cases, ApparelX’s obligations will be suspended for the duration of the event. ApparelX will make reasonable efforts to resume operations as soon as feasible.